#SERVICECENTER FAHRGASTRECHTE BAHN EMAIL PDF#
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The reimbursement also works via an informal letter this must then contain contact and account data and information about the trip and also the ticket as an attachment.

#SERVICECENTER FAHRGASTRECHTE BAHN EMAIL PDF#

The form in PDF format can also be saved on your own computer, so you don’t have to re-enter all the data the next time you are late. If you don’t feel like standing in line, you can also send your receipts by post to the following address: DB Dialog, Servicecenter Fahrgastrechte, 60647 Frankfurt am Main. You can hand in the completed form together with your receipts (usually the original ticket and your confirmation of delay) at a DB travel center. You can get it either from the train attendant, in a DB travel center or online. For this you can use the form of the service center passenger rights, which Deutsche Bahn operates together with other railway companies. According to Deutsche Bahn, you should receive a response within two weeks.Īs before, you can also request your reimbursement in the same way. Then select the option “Passenger rights” in the other menus and order the reimbursement there. If this is the case, log in to your customer account and then click on “Show all bookings” or “My tickets”. To do this, however, you must have bought your ticket via the Bahn website or the Bahn app. The most convenient way to get reimbursement is the new online reimbursement service introduced by Deutsche Bahn in early June 2021. The travel chain is broken, the compensation rule then applies per ticket.

If you only buy a ticket from the local transport association there to continue to Dortmund, it is not a continuous connection. It is important that you have bought the journey as a continuous connection, the railway speaks of a travel chain.Īn example: You take the ICE from Munich to Düsseldorf. The compensation is also due if the delay is caused by several trains used one after the other – for example, if your first train is delayed on a transfer connection and you miss the connecting train that only runs once an hour. If you arrive 120 minutes late, the compensation is 50 percent. Then 25 percent of the fare for this route is due. Basically: Money back is only given if you are one hour late at your destination. The EU Rail Passenger Rights Regulation (EC 1371/2007) regulates what compensation Deutsche Bahn and other rail providers in the European Union have to pay. How much compensation for train delays are you entitled to?

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In addition to the compensation, you are entitled to adequate and free food and beverages, provided they are available in the train station or train, in the event of an announced delay of more than an hour. In this case, too, the costs are borne by the railway. If you only find out about the delay on the way, you can cancel your trip and return to your departure station with the next train connection. However, when you return the ticket, you no longer have any claims against the railway company. This is useful if you have missed an important appointment due to the delay and your reason for travel no longer applies. If you have announced a delay of 60 minutes or more, you can return your ticket free of charge, even if it is, for example, a “super saver price” ticket that is normally not exchangeable. Note: If you already have a heavily discounted ticket, such as a national ticket, you cannot use the reimbursement rule. The train you are changing to must be free of reservation – but these are all Deutsche Bahn trains within Germany anyway. To do this, you have to buy the IC ticket first. If there is an Intercity (IC) on the same route, you can use it. However, you have to pay the fare or the surcharge first, the reimbursement will be made afterwards.Īn example: The regional express that you wanted to take should arrive at your destination 30 minutes late. Only when your train is 20 minutes late or canceled do you as a passenger have alternative options: You can take another train and use a more expensive connection at no extra charge – the so-called train connection is then lifted. Train delay has been announced: what can you do?

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